How to contact support
JB Interactive Support operates 9am - 5pm, Monday to Friday, Australian Eastern Standard Time. The quickest way to receive support is via email.
Email: support@jbinteractive.com.au
Phone: 1300 724 144
When emailing support, please include your domain name, and any relevant details relating to your request.
For help with setting up your hosting services, please view our tutorials on the right.
If you've purchased a domain from us you can manage it here.
Hosting Setup Details
Mail Settings
- Incoming Mail Server: mail.yourdomain.com.au
- Outgoing Mail Server: Your ISP mail server
- Username: username@yourdomain.com.au
FTP Settings
- Server: ftp.yourdomain.com.au
- Username: username (your admin username)
All documents go in the public_html folder.
Control Panel
- Direct link to your control panel: www.yourdomain.com.au/cpanel
(login with admin username and password) - Webmail and Mail Settings control panel: www.yourdomain.com.au/webmail
(login with full email address and password)
Note: Your admin username provides a 'master key' to access your control panel, FTP, all MySQL databases and your default mail account. If you are the sole user of the domain, there is no need to create separate FTP or database users.
Tutorials
Common control panel tasks
- Change your admin password
- Create a new email account
- Read your webmail
- View your website statistics
Setting up your email client
- Apple Mail for Mac OS X
- Microsoft Entourage for Mac OS X
- Mozilla Thunderbird for Mac OS X
- Microsoft Outlook Express for Windows XP
- Mozilla Thunderbird for Windows XP